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Privacy Policy

CRM Group puts the safety of your data in high regards.

How do personal data come into our possession?

The data comes into the possession of CRM via an online secure contact form or signing an agreement. It can also be requested / delivered via e-mail or telephone.

Who has access to the data, how are they processed and are they used?

Only qualified personnel of CRM group has access to this data. In principle, third parties do not get direct access to this data, unless it is necessary for collaboration with external partners.

CRM has the right to give access rights to certain government institutions (direct or indirect) with the necessary legitimacy. For example, CRM allows police services to access the data for their legal mission to investigate and prosecute crimes. CRM can transfer this data to government agencies for the purpose of conducting a dispute.

The processing takes place exclusively in function of the services offered by CRM.

CRM processes personal data in the context of the implementation of this agreement. Your personal information, acquired documents, etc. will not be made available to third parties unless we have your permission. Your information will not be provided by third parties for commercial purposes.

E-mail addresses are also used to provide you with important news updates about your product, or service or our operation, via newsletters. You can also unsubscribe to this newsletter via a unsubscribe option at the bottom of the newsletters.

The are also used for billing or accounting purposes or to be able to communicate with you.

What information is kept?

CRM processes the contact details (name, address, e-mail address, telephone and fax numbers and office information) that are required for the development of the software and related services. No sensitive data is requested or kept up to date (such as religious beliefs, political opinion, medical data, etc.).

How long is the data kept?

Data is kept indefinitely, unless we are asked to delete all your data (you have the right to be forgotten), for example when you no longer wish to be a customer of CRM and want to stop the collaboration.

How can incorrect data be corrected?

You have the right to access your personal data, as well as the right to have improvements made to your data if they are incorrect. These can be requested from CRM at any time. In accordance with the law of 8 December 1992 on the protection of privacy, access to the registered personal data can be requested at any time. This data can be improved upon simple request. If desired, you can therefore at any time be asked to be deleted from the processing that we have installed. All you have to do is send an e-mail to our e-mail address with clear mention of name and e-mail address in order to obtain the deletion. When retrieving the data, the identity of the person is always checked, so that data is not simply passed on to anyone.

You must therefore keep CRM informed without delay of any change of name or name, address, e-mail address, telephone and fax numbers.

Cookies

We make use of cookies on this website. Cookies are small text files that your computer and mobile devices store when you use a website or a webshop. These can be essential cookies that are required for our website to function.

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser. More information about switching on and off and removing cookies can be found using the help function of your browser.

More information about the cookie policy can be found on the website of CRM, www.crm.be.

As the privacy legislation is evolving strongly, the privacy part of this site can be adjusted; it is available at any time on the site for consultation.